Partner Terms

Last updated: November 4, 2026

These Terms govern business partners' use of estaid.com and form an agreement between the partner ("Partner", "you") and ESTAID ApS, CVR 46213998, Store Kongensgade 65A, ST., 1264 Copenhagen K, Denmark ("Estaid", "we"). By accepting these Terms when registering, you confirm that you are acting for business purposes and have authority to bind the Partner.

1. Platform role

Estaid connects customers with independent Partners and provides tools for communication, offers and payments. Each service agreement is exclusively between the Partner and the customer. The Partner supplies the service in its own name and remains responsible for its performance, staff and subcontractors.

Estaid is not a party to that service agreement and does not provide the Partner's professional services or guarantee their quality, legality, outcome or customer payment. Screening or a "verified" label indicates limited checks only, not certification or a guarantee. Neither party may bind the other, except for the limited payment instructions authorised below.

2. Partner obligations and customer contracts

You must maintain accurate business and category information, all required qualifications, licences and insurance, and comply with applicable laws, professional rules and tax obligations.

Before acceptance, each offer must clearly identify you as the supplier and state the service, total price including applicable taxes, completion criteria and relevant cancellation terms. Customer acceptance creates the service agreement directly with you. Changes require the customer's agreement.

You are responsible for legally required customer information, withdrawal rights, consents, invoices and remedies. Mark an assignment complete only when the agreed work has actually been completed. Completion triggers a payment request; it does not establish customer acceptance of the work or remove any right to dispute it.

3. Payments and commission

Customer payments for services agreed through Estaid must be made through the platform using Stripe. You must maintain a connected Stripe account and comply with the applicable Stripe terms. You authorise Estaid to instruct Stripe to deduct the agreed commission and transfer the remaining balance, subject to refunds, disputes and Stripe's payout rules.

Commission is calculated on your service fee or professional commission actually paid by the customer, excluding IVA/VAT:

Any different commission rate expressly agreed in writing between Estaid and the Partner, including by email or signed contract, takes precedence over the standard rates above.

Commission is never calculated on the property price or loan principal. Genuine fees paid independently by a bank, seller or other third party are excluded and need not pass through Estaid. Customer fees must not be redirected or relabelled to exploit this exclusion.

Your accurate Partner category determines the rate, which must be shown before you submit an offer and is fixed when the customer accepts it. Insurance Partners require a written commission agreement before accepting work.

Estaid pays ordinary Stripe payment-processing fees and issues a commission invoice documenting the deduction; this is not a second charge. Any legally applicable VAT on Estaid's commission is additional and must be reflected in the settlement. No customer cashback is provided.

No commission arrangement may be used where prohibited by applicable professional or regulatory rules. You must make required disclosures and notify Estaid of restrictions before accepting affected work.

4. Complaints, refunds and payment disputes

You must promptly address customer complaints and provide legally or contractually required remedies. Service disputes remain between you and the customer. Estaid may facilitate communication and administer payment disputes without guaranteeing a resolution or replacing courts, regulators or mandatory dispute procedures.

Commission is reduced proportionately when a customer payment is refunded or finally reversed. You must return the corresponding amount paid or payable to you, including applicable service taxes, and provide reasonable evidence required to handle a dispute.

You bear reasonable, documented additional dispute costs caused by your breach, fraud, defective work or non-delivery. Estaid remains responsible for ordinary processing fees and losses attributable to its own conduct.

To the extent permitted by law and Stripe's rules, Estaid may reverse transfers, temporarily withhold reasonably disputed amounts or offset sums due under these Terms against payouts, with an explanation. Any remaining amount properly owed must be paid within 14 days of a documented demand. There will be no double recovery.

5. No circumvention

You must not divert customers first introduced to you through Estaid to off-platform contracting or payment, including through employees, affiliates or third parties, to avoid Estaid's commission.

This restriction applies throughout your participation and for 12 months after it ends. Existing platform assignments must remain on-platform until completed and settled. Genuine independent third-party payments excluded under clause 3 remain permitted.

For a proven diversion, you owe the commission that would otherwise have applied to the diverted customer fee, plus any separately proven recoverable loss, without double recovery. This does not restrict customers' statutory rights or require you to perform unlawful work.

6. Content and customer data

You retain ownership of your content and grant Estaid a non-exclusive licence to display and use it to operate and promote your listing while it is active. You must have the necessary rights and must not publish unlawful or misleading content.

Use customer data only to respond to enquiries, perform agreed services and meet legal obligations, unless another lawful basis applies. Do not sell it or use it for unsolicited marketing. Each party is responsible for its own processing under applicable data-protection law; any legally required additional data agreement must be entered into.

You may access your customer conversations, offers and transaction records through the available platform functions. Estaid and its service providers may access these records as necessary to operate the platform, process payments, prevent fraud and comply with law. After closure, records may be retained for legal, accounting and dispute purposes under the Privacy Policy; you may request records you are legally entitled to receive.

7. Ending the relationship

You may stop accepting new work and request removal of your profile at any time, without a minimum term or termination fee. Accepted assignments must still be completed and settled, unless lawfully cancelled or otherwise resolved with the customer.

Estaid may restrict or suspend access for breach of these Terms, unlawful or misleading activity, fraud, security risks, missing required qualifications or payment-provider restrictions. We will give reasons and an opportunity to clarify the facts, subject to legal restrictions.

Where required by law, termination by Estaid will include at least 30 days' notice and reasons on a durable medium. Immediate termination is reserved for legally permitted circumstances. Profile removal does not erase accrued obligations, outstanding complaints or the 12-month non-circumvention restriction.

8. Liability and indemnity

To the fullest extent permitted by law, Estaid is not liable for Partner services, customer conduct or non-payment, or loss of profits, business opportunities, goodwill or indirect or consequential loss. We do not guarantee uninterrupted or error-free platform access.

Estaid's aggregate liability to the Partner arising from these Terms is limited to the commission retained from that Partner during the 12 months preceding the event giving rise to the claim. This limit does not reduce amounts otherwise properly payable to the Partner.

These exclusions and limits do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot lawfully be excluded or limited.

You indemnify Estaid against third-party claims, damages and reasonable legal costs to the extent caused by your services, breach of these Terms, unlawful conduct or infringement of third-party rights. This does not cover loss caused by Estaid. Estaid must promptly notify you, allow reasonable participation in the defence and take reasonable steps to mitigate loss.

9. General

Estaid may amend these Terms with at least 15 days' notice on a durable medium, or longer where legally required. Shorter notice applies only where legally permitted. Changes will not retrospectively alter accepted offers or accrued rights. You may terminate before changes take effect.

A separately signed agreement prevails only for the matters it expressly changes. If a provision is unenforceable, the remaining provisions continue to apply.

These Terms are governed by Danish law, and disputes between Estaid and the Partner are subject to the courts of Copenhagen, subject to mandatory applicable law. They do not restrict customers' statutory rights.

Questions, complaints and review requests: support@estaid.com.